Customers are important to businesses. Companies of all sizes invest a lot of time and money to nurture them with the help of a Customer Relationship Management (CRM) application.

One such CRM application that has changed the world of business is Zoho CRM. It is a SaaS (Software-as-a-Service), lightweight cloud-based CRM packed with numerous customisable features.

Perfect for a serious business on a budget! Zoho CRM is targeted towards small and medium businesses to help store customer/vendor data, improve customer engagements and increase conversion rates. 

Your customers deserve a better experience
Zoho CRM Plus is a unified customer experience platform that helps you deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates.

The customer experience platform across every channel
Engage with customers across multiple channels at each stage of the lifecycle. Get the right context across different media and stay notified in real-time. Manage conversations with multiple teams in one single thread.

Unify all your customer-facing teams
Better customer experience begins with aligning all your teams and making sure they keep customers at the center of whatever they do. Zoho CRM Plus unifies your marketing, sales, and support teams and provides them with the proper toolset so they can do just that.

An AI assistant that learns from every interaction
Work intelligently across all of your teams using Zia, Zoho's AI-based voice assistant. From predicting business trends, to suggesting the best time to contact a customer, to finding email and ticket sentiments, to providing intelligent business dashboards, Zia can help you work smarter.

Take help closer to your customers
Let your customers quickly find answers from your knowledge base, raise tickets, or chat with your support agents right from your website or mobile app with ASAP in Zoho CRM Plus.

Process automation with Blueprint
Build and automate processes that connect your marketing, sales, and support teams, involve the right people, and ensure compliance from your teams at every step.

Powerful analytics that cuts across every touchpoint
Weigh decisions based on data from across your organization, from marketing, sales, and support. Interactive dashboards provide in-depth impact analysis of every potential business decision.

Customer context across all touch points: Unlike other approaches that involve separate products, Zoho CRM Plus is a tightly integrated, all-in-one customer engagement suite.

Give your customer-facing teams a 360-degree, contextual view of your customers across all touch points to provide a seamless and consistent experience at every stage of the customer journey.

After a lot of diligent work behind the scenes, we’re proud to announce the latest version of Zoho CRM Plus, the most powerful, unified customer experience platform on the market, built to transform and empower how you cater to your customers at every step of the process.

This unified CX platform connects your sales, marketing, and customer support operations even more deeply, allowing information to flow from one department to another across the entire customer lifecycle. To accomplish this, we’ve created a single platform for all of your customer-facing teams: the interface, admin panel, setup process, search bar, and user provisioning have all been unified across departments to give marketers, sales reps, and support personnel a holistic view of every customer.

Organisational Growth = Improved Customer Relationships + Increase in Sales